Thank you everyone who has visited my blog! 3 posts so far and we have reached over 100 views. I am well and truly blessed. So let’s get into the topic which I have always wanted to discuss.. ‘Customer Service’
How many of you go shopping and when you get approached by the sales assistants, you would always respond with ‘I’m just browsing’ (and you don’t even look at their face when you say it)? How many times have you gone to check out your groceries or to pay for your items while you’re on the phone or deep in conversation with someone next to you? Yet, you think it is extremely rude when the foreign manicurists chat away in a language you don’t understand while they trim your neglected cuticles?
Truth is, it is impossible to be thoughtful and nice to these service providers all the time because sometimes you just don’t feel it. And after getting asked for the 5th time about how your day is in the most mundane voice you’ve ever heard, you probably just want these people to get out of your way as quickly as they approached you (the rule is usually 10 seconds by the way). So what is my point here? Speaking not on behalf of all sales assistants, waiters, or other kinds of service providers, but from my personal opinion, I think you can get over your feeling of annoyance and the lack of effort in being nice to people that are just trying to do their job (or get through their day).
Having worked in both hospitality and retail, I am used to rejection, shut down, silence or rude remarks. I don’t really want to know why I didn’t get a reply when I say ‘what are you up to today?’ nor do I understand why you can’t put coins in my hand instead of tossing them on the counter. I’m not whinging, I get it, people sometimes do these things when they don’t mean to. They don’t put the effort into being nice because let’s face it, they don’t think they’re getting anything out of being nice to people who serve them food, put through their groceries at the register, sell them cigarettes or make their pizza.
But let me tell you, I have had some impressive experiences with customers who made my day by just putting that little bit of effort in to be appreciative and understanding. I did a makeover for a lady who was genuinely interested in my career path and we asked about each other’s lives. I had a lady who was so happy with the products I introduced her and came back to buy more products specifically from me. May I add she waited patiently while I served other customers. Another customer was an elderly lady who always kindly treat me like her own niece every time she comes in. And even gives me pats on the cheeks every time without fail. Whatever that gesture means, I appreciate it. The most recent one was a teenager who was extremely nice and super understanding when I didn’t put through his order right and said that it was totally fine and that he was happy to wait. These are such simple instances that had such big impacts on me. They probably never realised how much I appreciated their gratitude. And I want other service providers to be able to go to work, look forward to making someone’s day and having their days made.
It’s a win-win situation really. You get BETTER service when you are NICER to your sales assistant. Plain and simple. You make their day by being thankful for what they do for you (even though it is their job) and who knows, maybe you will score an extra freebie or two :). I’d like to say also that if you get a bad service, don’t make a judgement in that first few minutes. Who knows what else is going on in that store? Maybe your waiter has just lost someone important so he’s not totally there. Unlikely, but not impossible. If you genuinely get horrible and rude service, be extra nice to them. They’re the ones that need it the most.
Hope you have a different shopping experience from now on. It usually feels like a rejection when the only reply we get is ‘I’m just browsing’ (with a frown) when really, we asked how your day was not ‘what are you doing?’. Next time try saying ‘I’m just browsing but thank you for asking’ with a smile. You will probably make it to the ‘nice’ customer list in the retail book. Happy Christmas Shopping!
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